Photoshop CS4 Crash When Saving File

By Jacob on March 25, 2009

Problem:

Create a JPEG image in Photoshop CS4, and then try to ‘save the image as’ a filetype, the program crashes and brings up the ‘Send MS Error Report’ dialogue box.

Event Viewer text:

Heading: .NET Runtime 2.0 Error
Body Text: Faulting application photoshop.exe, version 11.0.0.0, stamp 48d3882e, faulting module photoshop.exe, version 11.0.0.0, stamp 48d3882e, debug? 0, fault address 0x00cc955a.

* Uninstalled PS CS4 and then re-installed it. (does not fix this)
* Uninstalled .Net 2 and re-installed and applied all service packs (does not fix this)

Solution:

Disable Version Cue in the Preferences dialogue. Works for both CS3 and CS4 version of Photoshop.

Posted in Technology | Tagged photoshop | 13 Responses

105213 responses to “Photoshop CS4 Crash When Saving File”Photoshop+CS4+Crash+When+Saving+File2009-03-25+12%3A26%3A18Jacob

Bill
April 22, 2009 at 6:04 pm | Permalink | Reply

Thanks!! fixed my crashing problem.
1. Jacob
  April 22, 2009 at 10:10 pm | Permalink | Reply
  
  welcome!
Bethany
April 30, 2009 at 9:21 am | Permalink | Reply

This isn’t working for me… I’m trying to save a .psd file as a .jpg. When I do this, Photoshop sort of stops working. I can see Open Recent and Close in the File menu, but that’s it. Every other menu option is faded. No .jpg file is created. I have read other forums that say to make sure I’m saving as 8-bit, which I am. Turning of Version Cue didn’t help. I have to use Task Manager to quit Photoshop. Any ideas? Thanks!
Jacob
April 30, 2009 at 9:54 am | Permalink | Reply

What version of photoshop? Mac or Pc?
Bethany
April 30, 2009 at 10:59 am | Permalink | Reply

11.0. PC.
1. Jacob
  April 30, 2009 at 11:22 am | Permalink | Reply
  
  try rebuilding your preference files for cs4
  easy way here: http://www.planetphotoshop.com/let-photoshop-rebuild-your-prefs-2.html
Bethany
April 30, 2009 at 11:29 am | Permalink | Reply

THANK YOU THANK YOU THANK YOU! That did the trick. Obviously.
dnarich
June 25, 2009 at 4:54 am | Permalink | Reply

Thanks…I've wrestled with this problem for weeks. If only I'd known how simple it was to solve! I appreciate your posting the solution on-line!
Michiel
August 11, 2009 at 2:54 pm | Permalink | Reply

You are my hero…
Naomi
August 20, 2009 at 3:02 am | Permalink | Reply

Thanks so much! this solved my problem, and I was getting pretty frustrated! Awesome!
anon
September 11, 2009 at 4:20 pm | Permalink | Reply

i have mac with leopard, and i cannot save from .psd to photoshop pdf. as soon as i try, the app crashes.
this problem existed in CS3 as well as when i upgraded to CS4. any solutions? i have already tried unchecking the version cue box, with no results.
1. burchwords
  September 11, 2009 at 8:09 pm | Permalink | Reply
  
  Yeah, apparently this problem plagues a lot of photoshop users. Have you tried rebuilding your prefs? http://www.planetphotoshop.com/let-photoshop-rebu...
Dara
March 12, 2010 at 9:46 pm | Permalink | Reply

This did not work for me. However, turning off Rosetta under the info portion of the unopened file did the trick. (I have a mac)