Previous attempts at booting this system have failed at checkpoint [USBd]
I had a client today who’s computer would not boot into Windows. They had a Dell OptiPlex when they started up the computer they would receive this error:
“Previous attempts at booting this system have failed at
checkpoint [USBd].”
Facts:
During troubleshooting I turned the printer off before and during startup and both option allowed to me to boot into Windows, with no problems. This is what lead me to believe the computer was looking at the memory card reader on the printer for a boot option.
Solution:
I asked if they had any new hardware. They said they had recently installed a printer. I took a look at the printer and it had the memory card reader built in. The BIOS had a setting called “USB emulation” and it was set to enable. I disabled the USB emulation and set the boot sequence to the local hard drive. The computer no longer looked at the printer for a boot option and booted correctly.
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Same thing happened to me a while back. I had no clue what was happening until I tested all USB peripherals individually.
Same thing happened to me with an XP Operating System. After storms caused power outages, I could not boot up, got different versions of the same error messages each time I tried (the difference was in which checkpoint was noted).
I first pressed F2 to go into the BIOS, then changed the boot order to boot from my system CD. The computer booted up that way, from the system CD.
I was going to reinstall the system, but decided to try something simpler first. I started up again, pressing F2 to get to the BIOS again. This time I went to the “event log” section and cleared the last event (actually the only one showing). I saved the settings, then booted up again and this time it booted up normally, so I didn’t have to reinstall the system.
What on earth did Dell have in mind when it set things up this way??? When a simple power outage, over which the customer has not control, can make the computer inoperable??? To make matters worse, when you call them for tech support, they won’t even talk to you unless you pay up front, if your warrantee period is over! I’m sick of Dell and won’t be getting one for my next computer.