Livedrive: Review Part II

For the record I never emailed Livedrive.com about the problems they were having, but I recieved an email this morning.

Dear Customer

You recently sent us an e-mail or submitted a question via our website
about Livedrive. We apologise for not getting back to you. We have had a far higher number of subscribers to our beta programme than we anticipated. We have listed the most common questions about Livedrive below. If your question isn’t answered below then please e-mail us again. We apologise for asking you to do this and can assure you any future e-mails will be answered promptly.

How much will the service cost after the beta?
Livedrive is free to use during our beta period. The beta period is a chance for you to give us your feedback about our service and for us to ensure any problems with the service are found before we “go live” in January 2009. After the go-live date Livedrive will be available in two editions with prices ranging from approximately £40 per annum for the standard version to £200 per annum for the business version. Both editions will include unlimited storage. The business version will have multi-user support for small businesses. Please note we are giving this information as a general guide and it is subject to change. As a beta user, you may be offered a discount if you decide to keep your service once we go live. If you chose not to keep your service, you will be offered a period to remove your files from your account before it is shut down. Note: the above prices are in British Pound Sterling, equivalent US$ pricing will be offered to our US customers.

I’ve been getting errors saying Livedrive can’t connect
Over the past week we have had to increase our server capacity to cater for the additional load placed upon our servers. If you retry you should find the software is able to connect.

Firewall settings?
Livedrive requires ports 50234 and 50235 to be open on your firewall to the following IP address 84.45.62.202. We will be supporting SOCKS4 and SOCKS5 proxy servers in a future release.

My L: Drive isn’t showing in My Computer
Check Livedrive is running. You can do this by opening the Control Panel on your computer and double clicking on Livedrive. Click ‘Start Livedrive’ at the top of the dialogue box.

I can’t login
Please try again. Beta accounts were taking longer than usual to activate due to the unanticipated demand. If you still can’t login you can reset your password at the following URL: http://files.livedrive.com/resetpassword

Do you have a client for Mac and Linux?
We will be releasing a Mac version of our software during the first half of 2009. It will be available free of charge to all customers. There are currently no plans for a Linux version. Note that we will be offering a Java upload function from the web-portal over the next 14 days that will work on Apple computers.

Best Regards

Livedrive Internet

I know they are still in Beta so I didn’t bother contacting them. I wrote about their site being down in a previous post. I believe I saw an article about thier site on Lifehacker.com. That’s the only reason I gave the online data storage a try. I’m still checking with them everyday to see if their service has improved. I haven’t seen any as of yet, but this email lets me know they are trying and probably do care about future customers. My only advice to everyone is not to put your trusted data on their servers, until they work the kinks out.