My friend brought me her laptop, which was FUBAR. I did a clean install on the hard drive. I used the OEM version of Microsoft Home XP to install the operating system. Little did I know that Gateway doesn’t like this.

The install went great, I booted it up and brought up the desktop. I had already downloaded the drivers from Gateway’s website for the make and model of this laptop.
First I will give you a list of the drivers that did work:
- Chipset Drivers (Intel)
- Ethernet Drivers(Network Interface Card)
- Video Drivers (Intel)
Now I will give you the list for the drivers that DID NOT work:
- Wireless Card (Gateway listed Broadcom drivers)
- Audio Drivers
- Modem Drivers
Okay, so I start my journey to hell with the wireless drivers. I cannot get the drivers to install with the .exe or updating the drivers through device manager.
So, I plug in the ethernet cable hook up to Mircosoft’s updates and “BAM!” there is a driver for my Intel PROset Wireless. Thats why the drivers wouldn’t take, its different hardware. So, now I’m think maybe the old card died or something. Maybe, it had to be replaced. So, I took the laptop apart, and guess what I found. The wireless card is covered in gateway serial stickers from their factories. I just download the driver from Microsoft’s updates. It works! Gateway is now on my shit list.
Now I take a turn at the corner of Audio and Modem street. The audio drivers will not take either, nor will the modem drivers take.
I tried to download a utility from Gateway that suppose to check your hardware and download and install you correct drivers. It sees the correct drivers, but just keeps downloading another copy on top of another copy. It asked me to restart everytime it downloaded the new copy. But everytime I cranked up the utility it told me to download them again and reinstall them. So, I’m tired at this point.
I crank up the wireless and enter a chat with Gateway’s technical support. Basically he tells me that the drivers listed are the correct ones, and I don’t know what I’m talkng about. On top of his helpfulness’s, he cuts me off.
I did some googling and a lot of people have this problem. The cause? Gateway writes the drivers to only install on Operating Systems that they distribute. If you try to install a clean OEM version of XP on certian Gateway laptops it will refuse to install a large part of the hardware drivers because the OS is not branded by Gateway.
Summery: The majority of drivers that don’t install because of the branding are Audio and Modem drivers.
Update: August 18th, 2007
I called gateway told them my hard drive died and that restore cds were scratched to hell. For 20 bucks they will ship you a brand new set of restore cds. Within minutes the laptop was up and running. Save yourself time and just order the cds.